ATTENTION: Please do not send in any accessories, tanks, batteries or other items with your device.
Madvapes will not be liable for missing items.
IN WARRANTY RMA PROCEDURE
- Print and Fill out the RMA form entirely.
- Provide a copy of the original receipt or proof of purchase.
- Ship the item securely to the following address along with the RMA form and receipt
- We cannot ship to P.O. boxes, please include a physical address to ship your device to
- You may also visit one of our participating locations for replacement. To find the store closest to you, CLICK HERE
Attn: SMOK Warranty Service
130 Oak Park Dr. Suite A
Mooresville, NC 28115
SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.
OUT OF WARRANTY
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
Turnaround time for evaluation and service is between 3-5 days from the day Madvapes receives your shipment.
For out of stock items, please allow 3-4 weeks for processing.
You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties. Please contact SMOK for assistance if you are located outside of the US.