Shipping Policy

PACT ACT SHIPPING UPDATE:
What happened?
On October 21, 2021, USPS discontinued their shipping service for any vape or vaping-related products, including vape juice, disposables, and hardware (kits, coils, pods, batteries, external battery chargers, and other vaping device accessories).

Why can’t you ship to me anymore?
The government made it illegal to ship any vape products using USPS, which was our primary method for shipping. Unfortunately, our other carrier options may not be able to deliver to your address. We are actively working to expand our serviceable zip codes in the coming weeks and months. If we are unable to ship to you currently, please consider signing up for our newsletter for the latest on our shipping coverage updates. By signing up, as soon as shipping to your location becomes available, you will receive an email promotion.

SHIPPING AND DELIVERY

What shipping options are available?
Madvapes offers flat rate shipping options for your convenience. We can deliver your items via local carriers to your desired U.S. address. Some ZIP codes are, unfortunately, unavailable to deliver to at this time due to carrier restrictions. Please see https://www.madvapes.com/pact-act/
for more information.

What are processing and delivery times?
Please allow at least 1-3 business days for processing. Once your order is processed, shipping can take 5-14 business days for delivery, depending on location.

What are the shipping charges?
We charge a flat rate of $14.00 per order on domestic shipping. $8 of that rate covers the transit of the order, while the additional $6 covers the adult signature at delivery, as required by law. All orders are shipped with the adult signature requirement. We still offer free shipping on orders of $100 or more* using promo code SHIP100.

What if I get a damaged item or the wrong item?
Please contact our guest services right away in case of any issues at support@madvapes.com or call us at 704-624-8551

Can I modify or cancel my order after it is placed?
No. Unfortunately, you cannot make any such changes once your order is processed.

Under what conditions can Madvapes change my items?
If you order an item in 120mL, and we only have that item in stock in 60mL, then we can ship you two pieces to fulfill the total requested quantity.

If you have more questions or concerns, please reach out to our guest service team, available 9am-9pm Monday – Friday, at 704-624-8551. We are here to help!
*Not applicable on clearance or sale items